The Trust Score (1–100) is a composite of complaint resolution rate (35%), sentiment quality from verified reviews (25%), review authenticity and depth (20%), consistency over time (15%), and community engagement (5%). Recalculated every 4 hours.
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Contact Information
Address
123 Business Street
Suite 100
New York, NY 10001
Phone
+1 (555) 123-4567
Mon-Fri: 9:00 AM - 6:00 PM EST
hello@socitic.com
support@socitic.com
✨ Frequently Asked
Everything You Need to Know About Socitic
Common questions about Trust Scores, complaint resolution, fraud detection, and business verification — answered in plain English.
Yes. Searching, reading reviews, filing complaints, asking questions, and using the AI Trust Calculator are all free for individual users — always.
Visit your business page and click 'Claim this business.' Verification requires proof of ownership. Basic claiming is free; Verified Pro and Enterprise tiers unlock advanced reply tools and analytics.
Every complaint comes with a 48-hour SLA. Businesses are notified immediately and must resolve or escalate within 48 hours. 94% of complaints reach resolution within that window.
Our AI Fraud Detection engine runs ten signals on every review: IP and device clustering, behavioral fingerprinting, text embedding similarity, sentiment-rating mismatch, posting velocity, and more.
No. Not at any subscription tier, ever. Money cannot remove legitimate reviews or manipulate Trust Scores. Only resolving real customer issues improves the score.
Try the AI Trust Calculator
Get an Instant Trust Score for any business
Enter a business name. Our AI analyzes trust signals across the web and returns a verified score in seconds — completely free.
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Try entering a business name on the left to see a real-time AI-generated score with signal breakdown.